Refund Policy
BOONRUK RUAMKIT CO., LTD
At BOONRUK RUAMKIT CO., LTD, we are committed to providing high-quality digital products and services, including game development, mobile and web applications, and custom software solutions. Your satisfaction is important to us. Please read our refund policy carefully.
1. General Terms
Due to the nature of digital products and services, all sales are generally considered final. However, we understand that issues can arise, and we will consider refund requests under the following conditions.
2. Eligibility for Refund
A refund may be granted under the following circumstances:
- A purchased product or service was not delivered within the agreed timeline.
- The delivered product does not match the agreed specifications or scope as outlined in the project agreement or invoice.
- There is a critical technical issue that cannot be resolved within a reasonable timeframe.
- Duplicate payments made by mistake.
To be eligible for a refund, the request must be submitted within 14 days of delivery or payment.
3. Non-Refundable Circumstances
We do not issue refunds in the following cases:
- Change of mind after product or service delivery.
- Partial dissatisfaction due to reasons unrelated to technical or contractual issues.
- Delays caused by client-side factors, such as lack of communication or required materials.
- Custom development services after approval and deployment.
- Any subscription-based service after the billing period has begun.
4. Refund Process
To request a refund, please contact us at [email protected] with the following information:
- Full name and contact information
- Date of purchase or service
- Payment details (including currency and amount)
- Description of the issue and reason for the refund request
We will review your request within 7 business days and notify you of our decision via email. If approved, the refund will be processed through the original payment method within 10 business days, depending on your financial institution.
5. Chargebacks
We encourage customers to contact us directly before initiating a chargeback through their bank or payment provider. Unjustified chargebacks may result in account suspension or future service refusal.
Company Details
BOONRUK RUAMKIT CO., LTD
39/7 Soi Khok Ya, Tumbon Tai Chang,
Mueng Phang-Nga, Phang Nga, THAILAND 82000
📞 +66 845432089
📧 [email protected]